Please read our following Metal Frmae Pool, Untra Frame Pool and Sequoia Spirit Wood-Grain Frame Pool FAQs before make your purchase, it will assist you in determining the right Intex Above Ground Pool for you!

Above Ground Pools General FAQs

1. Can grass grow through the ground cloth and or pool liner?
2. My pool has a milky color, do I need to change the water or is it treatable?
3. What is the best way to remove algae stains from the pool liner?
4. Does the color of the printing on the inside of the pool wall fade away with time and does it pose any health risk issue?
5. Other than Intex Repair Kits (Item ITX 59632) what kind of glue do you recommend for Intex pools?


1. Can grass grow through the ground cloth or pool liner?
Yes, in some cases certain types of hardy grass such as Bermuda or St. Augustine can grow through the liner. Before setting up your pool, it is recommended that you clear the area of these types of hardy grasses. INTEX will not be held responsible for grasses that may grow through the ground cloth and / or pool liner, as this is not a manufacturing defect. A ground cloth or tarp may be helpful in preventing this from occurring.

2. My pool has a milky color, do I need to change the water or is it treatable?
Water condition varies from country to country, states, region, and within specific zones and areas. In some regions the water could be "hard water", this is because the water contains excessive minerals, such as calcium and magnesium, thus causing the water to adopt a milky color. Check your local pool supply store for advice on water treatment and balance.

3. What is the best way to remove algae stains from the pool liner?
Empty the pool, use a soft brush, mild detergent and water to remove algae stains from the pool liner. Thoroughly rinse and dry before refilling or storage.

4. Does the color of the printing on the inside of the pool wall fade away with time and does it pose any health risk issue?
Excessive use of pool chemicals can cause the color of the inside wall printing to fade away faster, like a heavy chlorinated public swimming will cause a bathing suit color to fade.

5. Other than Intex Repair Kits (Item ITX59632) what kind of glue do you recommend for Intex pools?
A PVC or silicon based glue for repairing camping mats, tents, shoes, inflatable boats, etc are suitable for INTEX pools.

Sequoia Spirit Wood-Grain Frame Pool FAQs

1. Is Sequoia Spirit really made of wood?
2. Why there are white spots on the top panel surface after a period of time?
3. If I own a 16'x48" round metal frame pool, can I purchase the Sequoia Spirit enclosure separately?
4. Where should I install my Sequoia Spirit?
5. What should I do if the area I'd like to set up the pool is grass?
6. What tools are required for installation?
7. What ladder should I use for this pool?
9. What is "STRAINER VALVE CAP" used for? How can I use it?
10. Why are the side panels not fitting together?
11. Can the pool be left up year round?


1. Is Sequoia Spirit really made of wood?
No. It is an extrusion panel, made of plastic. The plastic construction makes the enclosure easier to set up and reduces maintenance when compared to similar wooden enclosures while giving you the look of real wood.

2. Why there are white spots on the top panel surface after a period of time?
Long term exposure to sun and UV light will cause the white spot discoloration on the top panels' surface. It's very important to cover the pool when it's not in use or occupied.

3. If I own a 16'x48" round metal frame pool, can I purchase the Sequoia Spirit enclosure separately?
No, due to unique filter pump fittings the Sequoia Spirit is available only in a set.

4. Where should I install my Sequoia Spirit?
The ground area where the pool is to be set up must be absolutely flat,level and stable. Do not set up the pool on a slope or inclined surface. The ground surface must be compacted and firm enough to withstand the pressure and weight of a fully set up and filled pool. Do not set up the pool on mud, sand, soft or loose soil. Do not set up the pool on a deck or platform. NOTE: The pool requires at least 4 feet of space all around pool from objects that a child could climb on to gain access to the pool.

5. What should I do if the area I'd like to set up the pool is grass?
If the area is grass, the ground must be prepared for installation. We suggest you dig and level the ground by pouring a layer of 2" concrete. If you don't want to concrete your ground, you must hire a contractor for the ground preparation (see owner's manual).

6. What tools are required for installation?
Once ground is prepared; no extra tools are required for sequoia spirit installation. Two bolt wrenches are included for you to complete the whole installation.

7. How long does it take to install the pool and enclosure?
When the ground is prepared, it should take less than 2 hours for a team of two people; and approximately one hour for a team of three.

8. What ladder should I use for this pool?
The ladder used for this pool is 52" INTEX ladder; it is included in the set.

9. What is "STRAINER VALVE CAP" used for? How can I use it?
Two strainer valve caps are included to prevent water from leaking as you fill the pool prior to assembling the Sequoia Spirit. Just insert the two caps into the strainer before filling the pool with water. Note: remember to remove the strainer valve caps before using the pool

10. Why are the side panels not fitting together?
Possible causes are: 1) Inclined ground condition. Please follow the ground preparation instructions in the owner's manual. 2) Incomplete components. Please check with Parts List and Reference in the owner's manual. If any components are missing, please contact INTEX service center. 3) Incorrect assembly steps. Please follow the Set Up Instructions in the owner's manual. You must fill the pool with water before assembling the wood grain enclosure.

11. Can the pool be left up year round?
We recommend storing your pool during the winter. Your pool is designed to be easily emptied and stored in a dry, warm place. If you choose to leave your pool up year round in areas where freezing temperatures occur, there is risk of ice damage. It is recommended to drain, disassemble and store the pool in a dry, warm place when temperatures drop below 32 degrees Fahrenheit (0 degrees Celsius).

Metal Frame Pool & Ultra Frame Pool FAQs

1. What's advantage of the Ultra Frame Pool?
2. Can I set the pool up on a concrete patio?
3. How do I drain the pool?
4. Does the ladder, ground cloth and/or cover come with the pool?
5. What is the pool liner made of ?
6. How do I drain the pool?
7. Can a pool be set up on a slope?
8. Can sand be used to level the ground at the pool site?
9. Does a patch for liner repair come included with the pool set?
10. Is it safe for my pets to play in the pool?
11. Does my INTEX pool carry a factory warranty?
12. Is a DVD that shows how to set up the pool available?
14. What is needed to prepare a site for the pool?
15. How do I prevent the pool from damaging grass or fungi from developing on concrete?
16. Can the pool be left up year-round?
17.Does the liner requires any special care to ensure durability?
18. How often should the water be changed?
19. Do you recommend using chemicals? If so, what kind?
20. Would excessive pool chemicals affect / cause deterioration to liners?
21. How does UV affect the materials used?
22. What should I use to clean my pool before storing it for the winter?
23. Is it safe to jump or dive into the pool off of a ladder or any type of platform?
24. Do I need to keep safety and rescue equipment on hand near my pool?
25. Why does the rope seams tear sometimes? What causes tears in the pool liner?
26. Why do I have algae in my pool even when I run my filter pump regularly?
27. How do I prevent dirt and grime from getting into the pool water?
28. Should I leave my pool outside in snow or freezing winter?


1. What's advantage of the Ultra Frame Pool?
a. New silver powder coated steel frame and gray liner offer refined styling.
b. New easy lock spring pins make installation simple.
c. Unique ultra frame design is stronger then traditional frames.
4. A larger foot cap reduces the chance of a foot sinking into soft ground.

2. Can I set the pool up on a concrete patio?
Yes, as long as the pool location allows you to secure all doors and windows. A ground cloth placed under the pool is highly recommended. Do not drag liner across concrete as abrasions may cause holes. Surface must be flat, level and stable.

3. How do I drain the pool?
1. Remove the cap from the drain valve on the outside of the pool wall. 2. Attach the female end of the hose to the hose adapter. 3. Place the end of the hose in an area where the water can be safely drained. 4. Screw the hose adapter to the drain valve. Note: water will start to drain immediately. 5. Disconnect hose adapter when finished. 6. Replace drain plug on the inside of pool for storage. 7. Replace drain cap on outside of pool. 8. Be sure pool liner is completely clean and dry before long-term storage.

4. Does the ladder, ground cloth and/or cover come with the pool?
It depends on which package was purchased. Be sure to read the retail box prior to purchasing.

5. What is the pool liner made of ?
Laminated PVC which is made with 3 separate layers of material for extra strength and durability - two outer layers of heavy gauge PVC laminated to an inner layer of polyester mesh for extra reinforcement.

6. How do you fit the last joint into its designated horizontal beam while keeping the other beams intact on the round frame pool?
Raise the two beams up to a height where beams can be inserted into both sides of the joint at an angle, then slowly lower the joint as the beams slide in. Watch that your fingers do not get pinched at the joint openings.

7. Can a pool be set up on a slope?
No. The ground must be flat, solid, level and stable. If the pool is set up on ground that is not level the water will shift to one side, create stress on the pool frame and the pool will become unstable and possibly collapse causing personal injury or property damage.

8. Can sand be used to level the ground at the pool site?
No. Sand has a tendency to shift, therefore causing the pool to lean to one side and creating stress on the pool frame. The legs of the pool will also sink into the sand and the pool will become unstable and possibly collapse causing personal injury or property damage.

9. Does a patch for liner repair come included with the pool set?
Yes. Small tears or holes can be repaired with the enclosed repair kit. The surface should be clean and dry before affixing the patch.

10. Is it safe for my pets to play in the pool?
No. Dogs, cats and all other household pets should be kept away from the pool to avoid possibly becoming trapped inside, and to protect the structural integrity of the pool. (There is a risk of the sidewalls and inflatable ring becoming punctured by pet claws and teeth)

11. Does my INTEX pool carry a factory warranty?
INTEX will replace manufacturing defective product within 90 days of purchase (except for filter pumps, saltwater systems, electric heater and LED pool light). The product must be returned to INTEX along with a copy of the validated sales receipt, your name, address, telephone number and a brief note explaining the reason for return. It is suggested that you ship the product to INTEX using a traceable shipping method. INTEX will not be responsible for any product lost in transit. The filter pumps have a limited written warranty located in the filter pump manual. The responsibility of the shipping cost to INTEX is that of the consumer.

12.Is a fence or enclosure required by law?
Some cities and towns require owners of certain types of pools, based on size and depth to fence the area where the pool is located. Check your local ordinance.

13. Is a DVD that shows how to set up the pool available?
DVD is included in all pool packages. If you would like to purchase one you can go to website at www.Intexstore.com and click on "INTEX Replacement Parts & Accessories" and click on "Above Ground Pools", or you can call Consumer Service at (800) 234-6839.

14. What is needed to prepare a site for the pool?
A flat, solid level, stable surface is needed and all sharp objects must be removed from the area. A ground cloth or tarp should be placed under the pool prior to setting it up. Also, the pool location must allow you to secure all doors and windows and safety barriers to prevent unauthorized, unintentional, or unsupervised pool entry. The pool requires at least 4 feet of space all the way around from objects that a child could climb to gain access to the pool.

15. How do I prevent the pool from damaging grass or fungi from developing on concrete?
It is not possible to prevent grass or lawn damage under the pool. Keep this in mind when selecting your site for set up. Keep concrete as dry as possible by mopping up splashed water to minimize fungal growth, especially in shaded areas.

16. Can the pool be left up year-round?
It depends on where you live. It is not recommended to keep your pool up if your temperature falls below 0 degrees Celsius or 32 degrees Fahrenheit. The pool may freeze, and cracking could occur in the pools liner.

17. Does the liner requires any special care to ensure durability?
Keep sharp objects out of the pool or from underneath the pool. Cover the pool when the pool is not in use with a pool cover. Maintain proper pH levels; keep the pool sanitary and clean.

18. How often should the water be changed?
it depends on usage and chemical balance. If it is properly filtered and chemically balanced, it should last through the summer season. You can reduce the need for water changes by keeping your pool covered when not in use, testing the water regularly to ensure proper chemical balance, operating the pump for an adequate number of hours each day, keeping the filter pump cartridge clean, and replacing the cartridge when needed.

19. Do you recommend using chemicals? If so, what kind?
Yes. Contact your local pool supply store and provide the estimated number of gallons of water in your pool. Also, the INTEX Krystal Clear™ Saltwater System will keep your pool clean from algae and bacteria.

20. Would excessive pool chemicals affect / cause deterioration to liners?
Excessive or concentrated chemicals may cause damage to any pool and to the user.

21. How does UV affect the materials used?
All PVC's degrade over prolonged exposure to excessive sunlight. INTEX pools are manufactured with UV inhibitors to delay the degradation caused by sunlight.

22. What should I use to clean my pool before storing it for the winter?
Mild soap and water. Thoroughly rinse the pool and make sure it is dry before storing.

23. Is it safe to jump or dive into the pool off of a ladder or any type of platform?
No. Under no circumstances should anyone jump or dive into the pool. INTEX does not distribute any pools that are deep enough to allow such activity. Serious injury or death could result from failure to follow these rules.

24. Do I need to keep safety and rescue equipment on hand near my pool?
You should always have standard safety equipment on hand in the immediate pool area. Recommended items are (but not limited to) an approved ring buoy with reinforced rope, a standard first aid kit, a blunt ended metal or hard plastic rescue pole, emergency telephone numbers of local authorities, and emergency procedure information.

25. Why does the rope seams tear sometimes? What causes tears in the pool liner?
Make sure the ground on which you place the pool is level. A sloping area may cause the poles to slide out and break away from the seal of the rope patch, or the pool liner.

26. Why do I have algae in my pool even when I run my filter pump regularly?
The pump and filter alone will not prevent algae from growing in pool water. This can only been done by maintaining proper chlorine and pH levels at all time. Purchase an INTEX Krystal Clear™ Saltwater System or check your local pool supply stores for further information.

27. How do I prevent dirt and grime from getting into the pool water?
Remind your family and friends to always hose or rinse off any dirt or tanning oil from their hands, feet and body prior to entering the pool. Use the INTEX pool cover to keep your pool covered when not in use. This will help keep the wind and other elements from depositing dirt and debris in your pool.

28. Should I leave my pool outside in snow or freezing winter?
No. INTEX Above-ground pools will collapse under the weight of ice and snow, and the PVC walls will be damaged.