1. How much air should be used to inflate the top ring?
Do not over inflate or use high-pressure air compressors. Inflate top ring to be slightly firm to touch. An over-inflated ring heated by the sun may burst or lead to leaks in the seam. Pay attention to air temperature variation! In cold ambient temperature the top ring will lose some pressure, air will contract. If this occurs, DO NOT add air since the air inside will expand again once the temperature rises. In hot weather, the air will expand. You MUST let some air out to prevent the top ring from failing due to excess internal pressure.

2. What sizes are available?
We offer 8', 10', 12', 15'and 18' pool sizes.

3. Can I set the pool up on a concrete patio?
Yes, but a ground cloth is highly recommended. Do not drag the liner across the concrete, as abrasions will cause holes. The surface must be smooth, level, and stable.

4. What other surfaces can be safely used to set up my Intex Easy Set Pool?
The Easy Set Pool can be set up on grass, compacted dirt, or pavement that is completely flat, level and stable. A ground cloth or tarp is recommended for under the pool. The pool should NOT be set up on sand or muddy ground that could possibly shift. It is NOT recommended to be set up on wooden decks, balconies or elevated platforms.

5. What is the steepest slope that I am able to set up my pool on?
The surface must be perfectly flat, solid and level. Pay close attention to the pool’s stability and levelness in the early stages of filling your pool up with water. If after about an inch of water is accumulated, and the water is not spreading out evenly, or the pool appears to be bulging to one side, stop filling the pool, drain the water, and select a new level site. If the pool is set up on a slope, the pool will be lopsided and can collapse causing personal injury or property damage.

6. How do I drain the pool?
a. Remove the cap from the drain valve on the outside of the pool wall.
b. Attach the female end of the hose to the hose adapter.
c. Place the other end of the hose in an area where the water can be safely drained.
d. Screw the hose adapter to the drain valve. Note: water will start to drain immediately.
e. Disconnect the hose adapter when finished.
f. Replace the drain plug on the inside of the pool for storage.
g. Replace the drain cap on the outside of the pool.
h. Be sure the pool liner is completely dry before long term storage.

7. What would cause the Pool to be lopsided?
The base or bottom of the pool is not laid out properly (flat without wrinkles). The pool liner must extend evenly around the outside of the inflatable ring when filling the pool with water. If this is the case, and the pool is still lopsided, then the ground is not 100%level.

8. How high can I fill the pool?
To the line near the bottom of the inflated ring. Do Not Overfill above the line as this may cause the pool walls to become unstable and possibly result in injury or property damage from the water flowing over the pool wall while in use.

9. Approximately how many gallons of water does the pool hold?
When filled to 80% water capacity, as recommended, the pool depth is approximately:
8'x27" = 523 gallons
8'x30" = 568 gallons
10'x30" = 915 gallons
12'x30" = 1,353 gallons
12'x36" = 1,722 gallons
15'x33" = 2,442 gallons
15'x36" = 2,561 gallons
15'x42" = 3,110 gallons
16'x42" = 3,896 gallons
18'x42" = 4,814 gallons
18'x48" = 5,593 gallons
24'x48" = 9,951 gallons

10. What is the approximate depth of water?
When filled to 80% water capacity, as recommended, the pool depth is approximately:
8'x27" = 20" water depth
8'x30" = 24" water depth
10'x30" = 24" water depth
12'x30" = 24" water depth
12'x36" = 29" water depth
15'x33" = 27" water depth
15'x36" = 30" water depth
15'x42" = 36" water depth
18'x42" = 36" water depth
18'x48" = 42" water depth

11. Does the ladder and / or cover come with the pool?
It depends on the package you purchased. Be sure to read the description prior to purchasing.

12. Is there a repair patch enclosed for liner repair?
Yes. Small tears or holes can be repaired with the enclosed repair patch. The surface should be dry before affixing the patch.

13. What should I do to avoid puncturing the top ring?
Keep pets away from the pool. Sharp objects and jewelry like metal wristwatch, bracelets, necklaces, rings, earrings, hairpins should be taken off before entering the pool. The small sharp objects can puncture the PVC ring, or can be sucked into the filter pump causing permanent damage.

14. Can grass grow through the ground cloth and / or pool liner?
Yes, in some cases certain types of hardy grass such as Bermuda or St. Augustine can grow through the liner. Before setting up your pool, it is recommended that you clear the area of these types of hardy grasses. Intex will not be held responsible for grasses that may grow through the ground cloth and / or pool liner, as this is not a manufacturing defect. A ground cloth or tarp may be helpful in preventing this from occurring.

15. Is it safe to lean over, lie down, or sit on top of the pool's inflatable ring?
No. Do not allow any pool occupants (even small children) to lean over, lie down, or sit on the inflatable top ring. This will cause instability in the pool wall and cause the water to flood over the side of the pool.

16. Is it safe for pets to play in the pool?
No. Dogs, cats, and all other household pets should be kept away from the pool to avoid possibly becoming trapped inside, and to protect the structural integrity of the pool. (There is a risk of the sidewalls and inflatable ring becoming punctured by pet claws and teeth).

17. Does my Intex pool carry a factory warranty?
Only the filter pumps have a one-year limited warranty. This warranty is included in the filter pump manual. Intex does have a service program that covers any pool manufacturing defects within the first 90 days from the date of original purchase. The product must be returned to Intex along with a copy of the dated sales receipt, your name, address, telephone number and a brief note explaining the reason for the return. It is suggested that you ship the pruduct to Intex using a traceable shipping method. Intex will not be repsonsible for products lost in transit. The consumer is responsible for the shipping cost to Intex.

18. Can the pool and pump be purchased separately?
Yes, if we have them in stock.

19. Is a fence or enclosure required by law?
Some cities and towns require owners of certain types of pools, based on size and depth, to fence in their property. Check your local city ordinance.

20. Is a video available to show how to set up the pool?
A video is included with every pool.

21. What is needed to prepare a site for the pool?
A level, stable surface is needed and all sharp objects must be removed. A ground cloth or tarp should be placed under the pool prior to setting it up. If a site does in fact have hardy types of grass such as St. Augustine or Bermuda it is recommended to remove these grasses before initial set up.

22. How do I protect the pool from damaging grass or fungi that develops on the concrete?
It is not possible to prevent grass or lawn damage under the pool. Keep this in mind when selecting your site for set up. Fungus may develop in shaded areas around the pool. Try to keep these shaded areas free from excess water.

23. Can the pool be left up year-round?
It depends on where you live. It is not recommended to keep your pool up if your temperature falls lower than 0 degrees Celsius or 32 degrees Fahrenheit. The pool may freeze and crack the vinyl walls.

24. Can a portable water heater be used for this type of pool?
No electrical heater should be used, as short circuits may occur. This is a dangerous thing to do, and may result in injury or death.

25. Does the liner requires any special care to ensure durability?
Keep sharp objects out of the pool or from underneath the pool. Clean the inflatable ring after each use with a damp cloth, and cover the pool when the pool is not in use with a pool cover. Maintain proper pH levels and keep the pool sanitary and clean.

26. How much does it cost to fill the pool with water?
It varies across the U.S.A. Contact your local water company for cost information.

27. How often should the water be changed?
Depending on usage and chemical balance this figure may vary. If properly filtered and chemically balanced, the water should last through a summer season. You can reduce the need for water changes by keeping your pool covered when not in use, testing the water regularly to ensure proper chemical balance, operating the pump for an adequate number of hours each day, keeping the filter pump cartridge clean, and replacing the cartridge when needed.

28. Yes. Contact your local pool supply store and provide the estimated number of gallons of water in your pool. Also the INTEX Krystal Clear™ Saltwater Systems will keep your pool clean from algae and bacteria.

29. Would excessive pool chemicals affect / cause deterioration to liners?
Excessive or concentrated chemicals may cause damage to any pool and to the user.

30. How do UV rays affect the materials that comprise the pool?
All PVC's degrade over prolonged exposure to excessive sunlight. Intex pools are manufactured with UV inhibitors to delay the degradation caused by sunlight.

31. How do you clean dirt from the pool floor?
A pool vacuum can be used. Some pool packages come with a maintenance kit that includes a pool vacuum. This maintenance kit may be purchased separately if desired.

32. What should I use to clean the pool before storing it for the winter?
Mild soap and water. Thoroughly rinse and make sure it is completely dry before storing.

33. How long does it take to fill the pool with water?
2 or more hours, depending on which pool, hose size, and water pressure. Remember to observe the initial filling of the pool for several minutes in order to make sure that the pool is rising evenly and the surface is level.

34. Is it safe to jump or dive into the pool off of a ladder or any type of platform?
No. Under no circumstances should anyone jump or dive into the pool. Intex does not distribute any pools that are deep enough to allow such activity. Serious injury or death could result from failure to follow these rules.

35. Do I need to keep safety and rescue equipment on hand near my pool?
You should always keep rescue equipment by the pool and clearly post emergency numbers by the phone closest to the pool. Recommended items are (but not limited to) a Coast Guard approved ring buoy with attached rope, a standard first aid kit, a strong rigid pole not less than 12'(365.76 cm) and emergency procedure information.

36. What material is the pool made of?
Laminated PVC which is made with 3 separate layers of material for extra strength and durability - two outer layers of heavy gauge PVC laminated to an inner layer of polyester mesh for extra reinforcement.

37.Why do I find algae in my pool even when I run my filter pump regularly?
The pump and filter alone will not prevent algae from growing in pool water; this can only been done by maintaining proper chlorine and pH levels at all time. Purchase an INTEX Krystal Clear™ Saltwater System or check your local pool supply stores for further information.

38. How do I prevent dirt and grime from getting into the pool?
Remind your family and friends to always hose or rinse off any dirt or tanning oil from their hands, feet and body prior to entering the pool. Use the INTEX pool cover to keep your pool covered all the time when not in use. This will help keep the wind and the other elements from depositing dirt and debris in your pool.

39. What might be the problem when the top ring deflates one day after it has been inflated?
When a top ring is inflated during a hot and sunny day, the air inside will contract (less pressure) when the ambient temperature drops during the evening or early morning, thus giving a false impression the top ring keeps deflating. Do not over-inflate the top ring, and make sure the air valve is firmly secure and inserted.

40. What should I do if my top-ring does not hold air?
First make sure the air valve is firmly secure and inserted, and then use the back of your hand to feel if there is any leakage on the top ring, if no leakage is located, you can also put liquid soap in a squirt bottle and spray on seams. If there is a leak it will bubble. After the leakage is located, repair it with the repair kit included in the pool set.

41. How to prevent black stains around the water level on the top ring?
Black stains around the top ring are normally caused by suntan or sunblock lotion that float on the water surface and accumulate on the side. Clean the inflatable ring after each use with a damp cloth, and cover the pool when the pool is not in use with a pool cover. For a better hygiene, always use an INTEX Wall Mount Surface Skimmer to clean the water surface on a daily basis, and change the pool water once or twice per summer season.

42. Should I leave my pool outside in snow or freezing winter?
No, Above-ground pool may collapse under the weight of ice and snow and the PVC walls will be damaged.

43. How do I "winterize" the pool?
Your Pool can be easily emptied and stored in a safe place during the winter. However, many people choose to leave their pool up year round. In areas where freezing temperatures occur, there is risk of ice damage. It is recommended to drain, disassemble and store the pool in a safe place when drop below 40 degrees Fahrenheit. See "How To Drain Your Pool" section.
a. Clean pool water thoroughly, make sure the top ring is properly inflated
b. Remove the skimmer (if applicable) or any accessories attached to the threaded strainer connector. Replace strainer grid if necessary. Be sure all accessories parts are clean and completely dry before storage.
c. Plug the Inlet and Outlet fitting from the inside of the pool with the plug provided (sizes 10' and 12'). Close the Inlet and Outlet Plunger Valve (15', 18', and 24').
d. Remove the ladder (if applicable) and store in a safe place. Be sure the ladder is completely dry before storage.
e. Remove the hoses that connect the pump and filter to the pool.
f. Add appropriate winter chemicals. Consult your local pool dealer as different regions vary greatly.
g. Cover pool with Intex Pool Cover. IMPORTANT: INTEX POOL COVER IS NOT A SAFETY COVER.
h. Clean and drain pump, filter housing and hoses. Remove and discard old filter cartridge (keep a spare cartridge available for next season).
i. Bring pump and filter parts indoors and store in a safe and dry area, preferably heated.